Aim of the sessionThis session focuses on ideas, concepts and programs for service provision for people with disabilities. Increasing awareness and political/legal changes, in particular pushed by the UN Convention on the Rights of People with Disabilities, ask for innovative models of implementing eAccessibility, eInclusion and services for people with disabilities and the ageing population.Discussion of service provision is seen as an important bridge between R&D and practice, it supports user and practice oriented design and development and provides a valuable source of information on work with high impact on the lives of people with disabilities and the ageing population. This session therefore invites and focuses on

• presentation
• discussion
• evaluation and reflection
• exchange

related to models of service provision for people with disabilities and ageing people.Learning from practice is a key issue for an ongoing improvement of ICT/AT research and development. But also ICT/AT based service provision has a need for ongoing evaluation, discussion and exchange. The quality and impact of ICT/AT application and an according output assessment from

• early childhod intervention over
• education
• vocational integration
• participation in the cultural and political life
• independent living and care

should be seen as the foundation of the definition of a user centred R&D and application agenda.ContributionsPapers for consideration for Service Delivery and Sharing of Resources include topics such as website service delivery, program service delivery, and hardware service delivery. "How your service is being delivered," and new ideas and concepts of service delivery using accessible ICT and AT is the focus of this session. Ideas might include a unique web site, computer program or piece of hardware that you use with your students, and how you use that item. Needs for your program from websites, to computer programs, to hardware are acceptable papers for this session. Examples can include a need for actual computers, training resources, and networking with other professionals to make your program more viable.FormatThis session intends to bring service providers together presenting experiences, methods and new approaches of ICT and AT supported service structures which ask for international co-operation and exchange. The session should help to evaluate practice, to learn for one’s own practice and to define requirements for ICT/AT application and R&D.Service provision tends to start at small scale. Most often scientific concepts, studies and evaluation can’t be provided yet – a key criterion for presentation at scientific conferences like ICCHP. Nevertheless exchange and cooperation in this creative and social innovative sector is very important.This session will evaluate contributions on basis of their value for exchange and discussion by practitioners.

Chair

• 
  Andrea Petz, Johannes Kepler University Linz